Makandal ALASO Hoodies

Returns & Exchanges Policy

At Makandal creation, we want you to love every piece you receive. If you’re not fully satisfied with your purchase, we’re here to help with easy returns and exchanges.

1. Eligibility

• You may request a return or exchange within 7 days of receiving your order.

• Items must be:

  • Unworn and unwashed

  • In their original condition

  • With all tags, labels, and packaging intact

2. How to Start a Return or Exchange

1. Email us at makandalcreation@gmail.com with your order number and the item(s) you’d like to return or exchange.

2. We’ll send you return instructions and the return address.

3. Pack the item securely and ship it back to us.

4. Once received and inspected, we will:

   • Send your exchange (if requested and in stock), or

   • Process your refund to the original method of payment.

3. Return Shipping Costs

• Customers are responsible for return shipping costs, unless the item is damaged, defective, or we made an error with your order.

• Original shipping fees are non-refundable.

4. Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item:

• Contact us within 7 days of delivery at makandalcreation@gmail.com with photos of the product and packaging.

• We’ll prioritize a replacement or full refund, including shipping where applicable.

5. Non-Returnable Items

For hygiene and quality reasons, the following items are non-returnable:

• Final sale or clearance items

• Used, worn, or altered items

MakandalCreations Shipping Policy

📬 1. Shipment Methods & Carriers

• We ship orders via standard ground carriers (e.g., DHL, UPS, USPS, or local courier depending on destination).

• For international orders, we may use DHL Express, FedEx International, or similar couriers to ensure timely delivery.

• Once your order is shipped, we will send you a tracking number by email (or via your Wix account) so you can follow your package.

🎁 2. Packaging

We take care to package your items safely and professionally:

• Each garment (hat, scarf, beanie, tie, etc.) is folded or prepared properly.

• Items are placed in a poly mailer bag or protective sleeve (depending on material), then inserted in a sturdy cardboard mailer box or shipping envelope to prevent damage or creasing.

• For scarves and accessories — especially fragile or silk-compounds — we may use tissue paper + protective wrapping.

• All packages are sealed and labeled clearly, with the shipping label on the exterior.

If your order includes multiple items, they are typically grouped together in one package — unless shipping restrictions or size require separate shipments.

🌎 3. Shipping Destinations

• We ship domestically within USA by default.

• We also accept international orders — please note that shipping time and cost will vary depending on destination.

• For very remote locations (rural areas, islands, etc.), extra shipping fees may apply.

🚚 4. Shipping Costs & Fees